Review Management & Reputation Services

I handle review monitoring, reporting, and response planning across platforms like Google, Yelp, and Facebook. I analyze sentiment trends to identify opportunities for improvement. My service ensures your reputation remains consistent, visible, and optimized for growth in local search.

+(914)418-4020

hello@growthopedia.com

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What Is Review Management?

Review management is the practice of overseeing, responding to, and improving customer feedback across online platforms. Reviews directly influence how potential customers perceive your business and play a major role in local SEO rankings. Positive, consistent reviews signal credibility to both users and search engines, while unresolved negative feedback can weaken trust and visibility.

This service focuses on creating a proactive system for gathering authentic reviews, monitoring platforms like Google, Yelp, and Facebook, and maintaining a professional response strategy. By managing sentiment and engagement effectively, your business builds a stronger reputation that supports long-term growth and customer loyalty.

A well-executed review strategy transforms customer feedback into a competitive advantage—boosting visibility, conversions, and overall brand confidence.

Ideal Clients for This Service:

Best for local businesses improving reputation and search presence
Perfect for agencies offering white-label review monitoring
Designed for franchises maintaining brand consistency across locations
Ideal for startups establishing trust through authentic customer feedback
Recommended for service providers increasing click-through and conversion rates

JEN CANNIZZO PRESIDENT OF GROWTHOPEDIA

+1(914)418-4020 hello@growthopedia.com

Schedule a Consultation

Education

🎓Westchester Community College
🎓University at Albany, SUNY

Statistics & Results

of consumers say online reviews influence their purchase decisions

of consumers use Google to check reviews of local businesses

are more likely to choose a business that responds to all reviews

Frequently Asked Questions

How does review management impact local SEO performance?

Review management plays a critical role in local SEO by influencing visibility and ranking signals. Consistent, authentic feedback demonstrates trust and relevance, helping your brand appear in map packs and AI-driven local results. I optimize review frequency, response rate, and keyword use to strengthen visibility for geographic-based queries. Growthopedia integrates review strategy within local SEO frameworks, ensuring reputation management supports ranking and engagement growth.

What platforms are included in professional review management?

I manage reviews across Google Business Profile, Yelp, Facebook, and key industry directories. Each platform has its own influence on local visibility, so I tailor strategy, tone, and response cadence accordingly. For franchises and multi-location clients, reviews are aggregated and tracked through performance dashboards for clear insight into sentiment and engagement trends.

Can responding to negative reviews actually improve brand trust?

Yes. Responding thoughtfully to negative feedback signals accountability to both users and search engines. I address issues transparently, provide resolutions, and reinforce brand values—often converting dissatisfied customers into advocates. Consistent, professional engagement boosts perceived authenticity and long-term trust while raising your average review rating over time.

How often should businesses audit their online reviews?

I recommend weekly review audits for most businesses, and daily for high-volume industries. Continuous monitoring ensures timely responses and prevents negative sentiment from compounding. Review audits are embedded into marketing audits to maintain a balanced, active feedback profile and preserve SEO momentum.

What metrics determine review management success?

Key metrics include review volume, average rating, sentiment ratio, and response rate. I also track keyword mentions within reviews to assess how they contribute to local ranking improvements. These insights, visualized through analytics dashboards, connect reputation growth to higher engagement, conversions, and measurable ROI.

Client Testimonials

How My Process Works

Step One

Gather

I collect and organize reviews from Google and major platforms to assess sentiment.

Step Two

Respond

I draft professional replies that improve reputation and customer trust.

Step Three

Grow

I implement review request systems to increase volume and maintain high ratings.

Comprehensive Local SEO Services

Full local SEO programs integrating listings, reviews, and content to drive calls, clicks, and conversions.

Citation Management

Cleans and corrects business listings to maintain consistent NAP data and boost map rankings.

Google Business Profile Optimization

Refines your GBP listings with optimized content, attributes, and visuals to increase engagement.

Local Link Building

Earns backlinks from credible regional sources to increase authority and strengthen search rankings.

Location Page Optimization

Builds SEO-optimized location pages to capture high-intent local traffic and generate new leads.

Explore services that enhance local visibility, build trust, and strengthen customer engagement through data accuracy, content optimization, and credibility-focused strategies.

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Why Work with Me?

Experience That Scales: I’ve worked with organizations of all sizes, from large enterprises managing multimillion-dollar campaigns to small businesses building their first online presence. That range means I understand what moves the needle at every level—strategy, structure, and execution.

Data at the Core: Every recommendation I make is driven by real analytics, not guesswork. I integrate Google Analytics 4, Search Console, and SEMrush data into easy-to-read dashboards that reveal what’s working, what’s not, and how to improve performance fast.

End-to-End SEO Expertise: From technical audits and site migrations to keyword strategy, metadata, UX design, and content creation—I handle every piece needed to help your website rank higher and convert better.

No Agencies. No Middle Layers: You work directly with me. That means clear communication, faster turnarounds, and strategies tailored to your business—not cookie-cutter templates.

Proven Results. Real Growth: I’ve helped enterprise brands clean up complex SEO ecosystems and guided local businesses to dominate their markets. The approach is simple: use data, focus on intent, and create content that converts.

Review Management & Reputation Services